No Refund & Exchange Policy
All sales are final, subject to mandatory legal protections.
Every Top10000 position is a specific digital advertising location. Please confirm the position number, price, logo, website and eligibility before payment. We do not provide returns, exchanges or refunds for buyer's remorse, selecting the wrong position, or dissatisfaction with results.
1. General policy
Purchases are non-refundable and non-exchangeable once paid, except as required by applicable law or where expressly stated below. A completed order cannot be swapped for another numbered spot simply because a different location becomes desirable. We do not guarantee traffic, search rankings, sales or leads.
2. Before payment
If you cancel or abandon a checkout before payment is captured, no completed purchase occurs. Unpaid reservations may expire automatically, making the position available again.
3. Mandatory protections and payment errors
This policy does not exclude legal rights that cannot be waived. We investigate confirmed duplicate or incorrectly captured payments, unauthorized charges, and cases where we cannot provide an eligible purchased placement. An applicable refund or other remedy will be processed as required by law. For an unauthorized card transaction, you may also contact your payment provider.
4. Editorial rejection
Every logo and destination website must meet our Content Policy. We may reject adult or sexual content, gambling, alcohol promotion, fraudulent websites, illegal material or other prohibited submissions. If your submission is rejected before publication, contact us about a compliant correction and any applicable legal remedy; we will not retain a payment for a placement we are legally required to refund.
5. After approval
Approved and published placements are not refundable or exchangeable for a change of mind, redesign, business closure, a different domain or disappointing marketing results, except where law requires otherwise. Removal for breach of our published content standards does not itself create an automatic refund entitlement.
6. Requesting assistance
Email [email protected] with the order number, position number, company name and explanation. We will review any legally required remedy or confirmed billing error. If a refund is due, processing time depends on the original payment method and payment provider. Do not email your complete card number.
Last reviewed: November 2026. Please contact us if you need a clarification before purchasing.